Pam B Cdh
map-marker Trenton, North Carolina
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#5489379 
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Access account

Locked out of account and 888732**** number is not working please call me ASAP so I can get this resolved thank you so very much
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User's recommendation: Great service

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Anonymous
map-marker Charlotte, North Carolina
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#5444180 
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Complaint

I have cashed cashiers checks that was drawn on state credit union for several months. And all of sudden its a problem. I was told that because they were made out to a business that clearly has my name on it that it couldnt be cashed. Also Im a member. I wasnt given a satisfactory reason by any of the employees I talked to. I was sent a copy of the policies, they werent clear as well. So I felt disrespected and marginalized which is the way most people like me are treated.
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User's recommendation: Figure it out

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Alvin Plo
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#2484943 
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My nephew' checking account was closed yesterday without warning. His wife called to ask why their debit card wasn't working and they said, "we closed your account because your house payment was 3 days late.

Maybe if you pay your bills on time, this wouldn't happen. She said, "where is our money?!" They said they moved it to their savings account.

She went directly to the branch and pulled their money out of SECU. If you bank there, take your money elsewhere!

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Anetra Urw

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 Verified Reviewer | map-marker Rocky Mount, North Carolina
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#5341606 
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Charge on my account that I didn't make

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4.8
Ive never had a problem with SECU. They have always been very nice and helpful to me. And, they have always met my needs.
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User's recommendation: I highly recommend SECU to future customers.

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Anonymous
map-marker Clayton, North Carolina
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#908126 
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I cant access MY money due to their error

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1.0
DONT EVER USE THEIR ATM FOR DEPOSTS! Their ATM jammed mid-deposit. I called. THey said someone was on their was to clear the jam, they'd balance the machine and I would have my funds available in a few HOURS. (I was on my way shopping and now couldnt go). They never made the funds available. I called and talked to 4 people who gave me the runaround-should have been deposited when machine was balanced. Money will be held until NEXT WEEK. I have NO money, and no one cares. It is on "hold" until next week. I can'g grocery shop to feed my family. It was all the money I had. No one I spoke to on the phone cared at all that the only money I have is tied up due to their mistake. One rep said it happens regularly-WHAT? How can they hold MY money so my kids have to starve until next week? I'll be leaving this institution. Prior to this we were going to buy a home-called THREE times to get the ball rolling. Each time we were told they'd get back to us. They never did. Customer service is awful. They do not care at all about their members. A family member did get a loan through them, loan person gave wrong information and they had to come up with thousands more at closing due to inept employee-was a manager too!
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Loss:
$400
Cons:
  • How they brushed me off and told me too bad
Reason of review:
Their ATM broke so I cant have MY money. Im broke and they dont care

Preferred solution: Full refund

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Anonymous
map-marker Frederick, Maryland
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#509744 
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Five months to process application

Hello...After about four months I got an approval and request for more information. I not only submitted that information but since receiving their approval and signing all the commitment documents the underwriters have come back two times asking for more information. After being told to not make my July first payment to the current company on July 11th I was asked for more documents - some of which I have already submitted more than once. Because of my age they want proof of my retirement plan. I am not late on my current mortgage which will have a negative affect on my credit.
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